What Is Virtual Call Center (VCC)?

It's a bird! It's a plane! It's… your call center. No, we're not talking about the one in your office building. We're talking about the one that you can deliver over the Internet so, you can focus on what you do best? running your business. There's no need to build, operate and manage in-house call center equipment when there are virtual call centers (VCCs) to do it for you. A VCC is a managed service provider (MSP) model for call centers, where calling software, backend communication servers and other management modules are virtually delivered over the Internet. With a VCC, you know exactly what you're getting—and what you're paying for—so there are no surprises and if things don't go as planned? That's okay, too—your MSP will be there to help troubleshoot any issues that may arise. Your VCC is a work of art. It's been designed to be the perfect solution for your company and its customers, and it will help you grow your business. But what if someone makes a critical mistake during its construction? What if they forget to include the proper hardware, software, or networking infrastructure? or what if they don't configure the adequate connection between the three? VoIP is the future of communication. We all know the Internet is changing how we live, and that's especially true regarding how we talk. VoIP technology has been around since the 1990s. Still, it's only recently begun to be adopted by companies, schools, and other organizations as a way to cut costs and reduce environmental impact. VCC's VoIP service uses Voice over Internet Protocol (VoIP) technology to connect you with your loved ones. It's like Skype—but better! Because it's built into our network infrastructure, you don't have to download software or install apps—pick up the phone and dial in!