What Is Chatbot?

Buddy! A chatbot, sometimes known as a chatterbot or just a bot, is a type of computer software meant to imitate communication with human users, particularly through the use of the internet. It is possible to include chatbots in a wide variety of messaging systems and applications, including Facebook Messenger, WhatsApp, and Slack, to mention just a few. The fundamental objective of a Chatbot is to automate communication and to provide users with assistance with a variety of activities. This assistance may take the form of delivering answers to commonly asked questions, offering customer care, or even allowing users to make reservations or purchases. Because of recent developments in Artificial Intelligence (AI) and Natural Language Processing (NLP) technology, chatbots now have the capacity to comprehend natural language, which is one of the most important characteristics of this type of software. This enables Chatbots to interpret and respond to user input in a human-like manner, making the interaction more natural and smooth. Rule-based chatbots and self-learning chatbots are the two primary categories that may be used to classify chatbots. Rule-based chatbots employ a set of predetermined rules to interpret user input and reply appropriately. On the other hand, self-learning Chatbots, also known as Artificial Intelligence (AI) Chatbots, use machine learning techniques to increase their comprehension of natural language over time. These Chatbots are also known as AI Chatbots. There is no limit to the possible applications of chatbots, which can be found in a wide variety of fields, including e-commerce, healthcare, finance, and many more. For instance, an e-commerce firm can use a Chatbot on its website to provide assistance to clients with product suggestions and queries regarding purchases. A healthcare institution can utilise a Chatbot to assist patients in scheduling appointments, as well as providing information regarding symptoms and treatments.