Top 5 Incident Response Tools Of 2025

From kids turning to their parents for help to parents relying on their kids to stay updated about technology, life truly comes full circle. As children, we faced countless challenges and looked up to our parents for guidance. As we grow older, we do the same for our children—resolving their issues, finding solutions, and ensuring things run smoothly in their lives.

For businesses, however, there’s no one to turn to—it’s up to the organization to be ready for anything. That’s why, when incidents happen, smart businesses ensure they can react effectively. How, you ask?

With Incident Response Tools!

So, what are they, and how can they help? Let’s find out.
 

What Are Incident Response Tools?

Incident Response Tools are software applications that help organizations detect, manage, and recover from cybersecurity threats like data breaches, system failures, and cyber-attacks. These tools automate threat detection, send real-time alerts, and provide guided response actions, allowing teams to resolve incidents faster and minimize damage.

A strong incident response strategy isn’t just about having a plan—it’s about having the right tools to execute it effectively. From AI-powered alerting systems to automated playbooks and forensic analysis, modern Incident Response Tools ensure teams can react swiftly and accurately to security threats. They also integrate with existing security systems to provide a unified, data-driven approach to incident management.

Last year, we explored the best Incident Response Tools of 2024, and now we’re back with the best of 2025! So, sit back, take a deep breath, and dive into the top 5 Incident Response Tools to keep your organization safe this year.
 

Top 5 Incident Response Tools Of 2025

Here is our curated list of the top 5 Incident Response Tools of 2025. Ther are no rankings here; just the 5 best options to fit your business’ incident response needs.
   

Tool 1: ManageEngine ServiceDesk Plus

While ManageEngine was founded in 1996 as Advent Inc., it launched ManageEngine ServiceDesk Plus in 2002. Acquired by Zoho in 2014, it is trusted by thousands of customers today. This debutant on our platform has won multiple awards, including recognition from Gartner and G2 for its comprehensive capabilities. Whether you're dealing with minor IT hiccups or full-blown cyber incidents, ServiceDesk Plus aims to streamline and accelerate response times with an efficient and structured approach.
 

Why We Chose This Tool

ServiceDesk Plus is more than just an IT helpdesk—it's a full-fledged incident response system with automation and AI-powered capabilities. It provides multi-channel ticketing, allowing teams to capture incidents from emails, chat, and even phone calls. Intelligent automation helps with categorization and prioritization, ensuring critical issues don’t get buried under minor ones.

Its change management and root cause analysis modules ensure that recurring problems don’t keep IT teams on their toes. Compared to traditional incident response tools, ServiceDesk Plus excels with its robust asset management and self-service portal, allowing users to resolve minor issues on their own.


ServiceDesk Plus offers three pricing tiers: Standard, Professional, and Enterprise at $16, $33 and $78 per user per month, respectively. The platform supports third-party integrations with tools like Microsoft Teams, and Jira, extending its incident response capabilities. On the security front, ServiceDesk Plus offers role-based access controls (RBAC), encryption, and audit logs, keeping IT incidents well-documented and protected from unauthorized access.
 

What Users Like And Dislike

Users highlight its ease of use and affordability as major strengths. IT teams also appreciate its centralized dashboard, which provides visibility into all active incidents. However, some users feel that customization options are limited although the tool is feature-rich. In the end, if you want to not just fix what is broken now but also react effectively to incidents in the future, ManageEngine ServiceDesk Plus can be your go-to solution.
 

Tool 2: xMatters

Founded in 2000, xMatters has grown into a leading digital service availability platform, serving thousands of companies, including Fortune 500 enterprises. Reappearing on our platform this year and recognized by Gartner and Forrester, the tool specializes in automated incident management, ensuring the right teams get notified at the right time. With a focus on minimizing downtime and improving collaboration, xMatters has become a go-to choice for organizations seeking fast, automated, and reliable incident response workflows.
 

Why We Chose This Tool

xMatters is built around intelligent alerting and automation, ensuring incidents don’t just pile up in inboxes but get directed to the right responders in real time. With its adaptive workflows, teams can create customizable event triggers, integrating seamlessly with its monitoring tools.

Advanced features like AI-driven event correlation help IT teams detect patterns and resolve incidents before they escalate. Moreover, xMatters’ post-mortem reporting provides insights into past incidents, helping organizations refine their response strategies for the future.


xMatters offers a free plan for small teams, making it an accessible entry-level option. Paid plans start at $9 per user/month, scaling up based on features and integrations. On the integration front, xMatters supports over 200 third-party tools!

Security-wise, it provides SOC 2 compliance, end-to-end encryption, and advanced access controls, making it a reliable choice for enterprises with strict security requirements.
 

What Users Like And Dislike

Users consistently praise xMatters for its reliable automation and seamless integrations. Many IT professionals highlight that its alerting system significantly reduces response times, allowing teams to resolve incidents before they impact business operations. However, some users mention that setting up workflows can be complex for beginners, and requires a bit of a learning curve. Ultimately, in the world of incidents, xMatters will ensure you get an alert before an issue turns into a catastrophe.
 

Tool 3: Resolver

Founded in 2000, Resolver has built a reputation as a top-tier incident response and risk intelligence platform, helping over 1,000 organizations, including major corporations and government agencies, detect, manage, and resolve incidents faster. While Resolver is debuting on our platform this year, it has a strong presence in cybersecurity, IT service management, and enterprise risk domains already. In fact, Resolver has won various awards, and was recognized as a Leader in G2’s Winter Report 2025.
 

Why We Chose This Tool

Unlike traditional incident response tools, Resolver focuses on proactive risk management, offering real-time incident tracking, investigation workflows, and advanced reporting. Its AI-powered analytics engine helps organizations identify patterns and predict potential security threats before they escalate into full-blown crises.

One of Resolver’s biggest advantages is its ability to correlate incidents with risk factors, allowing businesses to prioritize responses based on severity and potential business impact. Its incident playbooks streamline responses, ensuring IT and security teams follow a structured, repeatable process for every incident type.


Resolver offers custom pricing based on an organization’s size and needs, making it a highly scalable solution. Its integration capabilities extend beyond IT, connecting with GRC (Governance, Risk, and Compliance) systems, threat intelligence platforms, and law enforcement databases—making it a preferred tool for enterprises managing large-scale security operations.
 

What Users Like And Dislike

Resolver is widely appreciated for its customizable dashboards and detailed reporting. Users also highlight how its automation capabilities reduce their manual efforts as well as its customer support. Yet, some feel the platform could have more features while some think the platform could be too complex for those without experience in security operations. In the end, Resolver will ensure all security incidents are resolved before they can impact your organization.
 

Tool 4: PagerDuty

Founded in 2009, PagerDuty has become one of the most recognized names in real-time incident response, serving millions of customers, including Fortune 500 companies. A debutant on our platform, PagerDuty, has received multiple awards over the years, including winning the 2024 Data Breakthrough Awards for the Business Intelligence Solution of the Year.
 

Why We Chose This Tool

PagerDuty excels in intelligent alerting, automated incident escalation, and on-call scheduling—making it a must-have for teams that can’t afford downtime. The AI-powered Event Intelligence feature automatically detects patterns, suppresses noise, and prioritizes critical alerts, so teams aren’t bombarded with unnecessary notifications at 2 AM.

Its adaptive response workflows allow businesses to create custom escalation paths, ensuring the right people get notified at the right time. One of its standout features is auto-remediation, where predefined playbooks execute solutions without human intervention—because some problems don’t need an IT person simply restarting the system. (No IT team was offended here, we hope.)


PagerDuty offers multiple pricing tiers, starting with a free plan for small teams. Paid plans begin at $21 per user/month, with higher tiers providing advanced analytics, automation, and enterprise-grade security features. Security-wise, it offers Single Sign-on (SSO), multi-factor authentication (MFA), and role-based access control (RBAC) to keep incident data confidential and secure.
 

What Users Like And Dislike

PagerDuty is highly praised for its real-time insights and automated workflows. While many users appreciate its alert management and monitoring capabilities, others feel its paid pricing can be steep for smaller organizations. If your business can’t afford any service disruptions, PagerDuty is one of the best tools on the market.
 

Tool 5: Splunk Enterprise

Founded in 2003, Splunk Enterprise has grown into one of the most trusted platforms for security, IT operations, and observability, with over 15,000 customers worldwide, including 90% of the Fortune 100. Known for its powerful analytics and real-time monitoring, this tool is debuting on our platform this year. Yet, it has received multiple industry accolades, including recognition in Gartner’s Magic Quadrant for Security Information and Event Management (SIEM) in 2024 for the tenth consecutive year.
 

Why We Chose This Tool

Splunk is more than just an incident response tool—it’s a full-fledged data intelligence platform that transforms raw machine data into real-time insights. Its AI-driven event correlation helps teams detect anomalies, predict incidents, and automate responses before they escalate.

One of its biggest strengths is its search and analytics engine, which allows teams to query massive datasets in seconds—because no one likes to go through endless logs. Splunk’s Security Orchestration, Automation, and Response (SOAR) capabilities automate repetitive tasks, ensuring that routine incidents are handled without human intervention.


Splunk Enterprise follows a flexible pricing model, offering usage-based pricing based on data ingestion, making it suitable for both small teams and global enterprises. When it comes to security, Splunk leads the pack with features like role-based access control (RBAC), encryption, and compliance with SOC 2, ISO 27001, and GDPR.
 

What Users Like And Dislike

Splunk is widely praised for its powerful search capabilities, real-time monitoring and integrations. Yet, some users find the platform too complex to get used to and some feel its pricing can be high, especially for businesses processing large volumes of data. If your team wants more than just alerts and needs deep insights into incident trends, root causes, and automation, Splunk Enterprise should be your choice.
 

Final Take

The reality is that you can’t stop every security incident from happening – but being prepared with the right tools can make all the difference. Incident Response Tools can help with that and much more. They can quickly detect, contain, and resolve threats while minimizing downtime, protecting data, and reducing costs.

However, choosing the right tool depends on your organization’s needs—automation, integrations, scalability, and advanced threat detection capabilities. The right tool will not only helps you respond faster but also prevents future incidents through smart analysis and data-driven insights into incidents.

So, what are you waiting for?

P.S. Always visit the vendor’s site for the latest information!
 

Starting Price	$16/month	$9/month	NA	$21/month	NA
Avg. User Rating	4.2	4.4	4.3	4.4	4.3
Best For	Enterprises	SMBs	Enterprises	Enterprises	SMBs
Trial Period	30 days	Demo	14 days	14 days	60 days
Top Customers	Lenskart, Mourant and Enersys	Tesco, HSBC and Accenture	GitHub, Toyota and Starbucks	Datadog, Bell and HubSpot	Slack, Domino’s and Bosch