Top 5 Unified Communications As A Service (UCaaS) Software Of 2023

Back in the old days, when people didn't have the technology to communicate like we have today, they used different methods to communicate. People employed others to pass on messages, wrote letters and even used the telegram. Feels surreal, right?

In those times, the means of communication were scarce and people were unsure if their messages were reaching the intended person in time.

However, with the advent of technology, communication channels have drastically improved. Today, we can talk to anyone in real-time with just a click. We can collaborate through voice and video calls while sitting on a pristine beach or in a remote hill station.

This was made possible, thanks to Unified Communications As A Service (UCaaS) Software.

What is Unified Communications As A Service (UCaaS) software, you might be asking?

Well, UCaaS (Unified Communications As A Service) Software refers to cloud-based communication and collaboration tools that integrate various forms of communication, such as voice, video, messaging and conferencing, into a single unified platform. These solutions enable organizations to streamline their communication processes, enhance collaboration among teams and offer communication services from anywhere with an internet connection, improving productivity and flexibility in the modern workplace.

There are many UCaaS platforms available on the market and choosing the one best suited to your needs can be a daunting task. Don’t worry; we have created a list of the top 5 Unified Communications As A Service Software of 2023.

So, without further ado, let's get started!
 

Top 5 Unified Communications As A Service (UCaaS) Software Of 2023

A UCaaS (Unified Communications As A Service) platform, a cloud-based solution, brings various communication and collaboration tools into a single, streamlined interface. Here are the top 5 UCaaS platforms for you to explore in 2023 - in random order!
 

Microsoft Teams	Cisco Webex	Zoom
8x8	RingCentral

 

Tool 1: Microsoft Teams

Microsoft Teams, a product from the technology giant Microsoft was announced on November 2, 2016. It was subsequently re-released on March 14, 2017. Microsoft Teams has won many awards, including the Webby Awards in 2020, for its outstanding achievement in the Apps, Mobile and Voice categories. It has also received a Gold Edison Award in 2020. Isn't that amazing? Well, there's more to this amazing UCaaS solution – brands such as Air France, Beiersdorf, Helsinki University, TalkTalk and many more have been using Microsoft Teams to leverage top-of-line communication services!


Microsoft Teams offers a wide range of features, including a central hub for communication, file sharing and collaborative workspaces. This reduces the need for back-and-forth emails and promotes efficient teamwork by reducing communication silos. It fosters real-time interactions, reducing delays caused by waiting for email responses or other asynchronous communication methods.

The best part about this UCaaS Software is that it streamlines workflows and helps users accomplish tasks more efficiently by integrating communication tools within apps. On top of that, Microsoft Teams offers robust video conferencing features, including the ability to schedule and host virtual meetings, webinars and online presentations. It supports video calls for both internal and external participants. If you wonder about security, it wears the armor of encryption and compliance, guarding sensitive data with a watchful eye. Hence, nobody gets in between you and your conversations – secured and safe!

What You’ll Love: User-friendly interface, Hassle-free implementation, Easy to use, Suitable for enterprises, Cloud-hosted.
 

Tool 2: Cisco Webex

Cisco Webex was founded in 1995 under "ActiveTouch" by Subrah Iyar and Min Zhu. Cisco Systems later acquired it in 2007 and rebranded it as "Webex" under Cisco's ownership. The platform has grown to become one of the leading UCaaS platforms. In fact, Cisco Webex is used by clients like the American Red Cross, Coca-Cola, Deloitte, Marriott International, Procter & Gamble (P&G), Siemens and Netflix. Cisco Webex UCaaS also won the TrustRadius Top Rated Award in 2021, indicating high user satisfaction and positive customer feedback! Quite an achievement!


Cisco Webex provides high-quality video and audio-conferencing capabilities, allowing teams to connect and collaborate in real-time, regardless of physical location. It supports virtual meetings, webinars and virtual events with features like screen sharing, chat and Q&A sessions.

It also allows participants to share virtual screens, presentations, documents and applications. This feature is valuable for presentations, demonstrations and collaborative work on shared documents. Cisco Webex is also loaded with incredible security features – it offers end-to-end encryption, secure access controls and data privacy to ensure that meetings and communications remain confidential. #ThreeCheersForCiscoWebex

What You’ll Love: Flexible pricing, Remote-friendly, User-friendly interface, Best suited for SMEs and SMBs, Live chat available.
 

Tool 3: Zoom

Zoom – it is a tool you must have heard of several times, including as the most suggested UCaaS platform. Most business users would recommend Zoom in a heartbeat! Founded in April 2011 and headquartered in San Jose, California, United States, Zoom received the prestigious Business Intelligence Group's BIG Innovation Award in 2021 for its innovative video communication. Besides, Gartner Peer Insights recognized Zoom as Customer's Choice For Meeting Solutions in 2021. What's more? Brands like ServiceNow, Rakuten, Walmart, Nasdaq, WWF and CapitalOne use Zoom to serve their communication needs. #QuietFamous


This amazing United Communication as a Service Software is loaded with features, including a straightforward and intuitive interface, making it easy for users to join and host meetings without extensive training. Moreover, it provides reliable high-definition video and crystal-clear audio, ensuring smooth communication and an immersive meeting experience.

Zoom also offers fun virtual backgrounds and filters that add an element of creativity and personalization to meetings. So, if you're ready to transform ordinary communication into an extraordinary symphony of connections, hit play on Zoom and let the top-notch communication era begin! With Zoom, fun and tech go hand in hand!

What You’ll Love: User-friendly interface, Outstanding performance, Mobile user support, Budget-friendly, Collaboration capabilities.
 

Tool 4: 8x8

8x8, an American firm producing products for cloud-based voice, contact center, video and unified communications for businesses, was founded in 1987 and headquartered in California, United States. It is also a preferred brand for companies such as Sweetwater, Anaheim Ducks, Acer, Kubota, Fred Loya Insurance and The Kansas City Royals. Moreover, 8x8 has also won the 2021 TMCnet Teleworking Solutions Excellence Award for remote work and telecommuting. Cool, isn't it?


Wait, there's more – 8x8 is loaded with features! It offers a comprehensive suite of unified communication tools, combining voice, video, chat and collaboration features into a single platform for seamless communication. With a vast global network and international phone numbers, 8x8 provides extensive voice coverage, making it an ideal choice for businesses with a worldwide presence.

Moreover, 8x8 integrates with popular business applications, allowing users to streamline workflows by bringing communication directly into their existing tools and processes. 8x8 also offers robust analytics and reporting tools that provide valuable insights into communication patterns, helping businesses optimize their operations. So, whether you're a business globetrotter or a home office hero, 8x8 is the melody that syncs your world, one magical note at a time!

What You’ll Love: Collaboration capabilities, Cloud-hosted, Integration APIs provided, Basic reporting, Remote-friendly.
 

Tool 5: RingCentral

RingCentral, headquartered in Belmont, California, United States, was founded in 1999. RingCentral has won several awards, including the 2021 TMCnet Communications Solutions Product of the Year Award. It is also a preferred Unified Communications As A Service Solution Partner to businesses such as Ryder Systems, Symphony, First Bank, Conair, Lufthansa and Texas Christian University. Kudos, RingCentral!


RingCentral also offers a comprehensive suite of communication tools, combining voice, video, team messaging and collaboration features in one unified platform. With a wide range of international phone numbers and coverage, RingCentral enables businesses to connect with customers, partners and colleagues worldwide.

What business users seem to love the most about RingCentral is how it enhances customer engagement by providing efficient call routing, personalized interaction features and analytics-driven insights. Hence, it would not be wrong to say that RingCentral can be your communications superhero - helping you be the superhero of unifying communication channels!

What You’ll Love: Cloud-hosted, User-friendly interface, Budget-friendly, Mobile-app available, User knowledge repository and guides.
 

Summing It Up

Unified Communications As A Service (UCaaS) Software has emerged as a transformative solution in modern business environments. By seamlessly integrating a spectrum of communication tools into a unified platform, UCaaS empowers organizations to break down silos, streamline collaboration and elevate productivity.

The unique blend of features such as voice, video, messaging and document sharing enhances internal communication and facilitates efficient engagement with external stakeholders. With an ever-expanding array of UCaaS providers, organizations must choose a tailored solution that aligns with their specific needs, positioning them to thrive in the evolving landscape of modern communication. So, which one will you choose?