Monitor Your Calls With VoIP Monitoring Software

Let's imagine a scenario where a large company heavily relies on VoIP solutions for its communication needs. The company has multiple offices spread across different countries and its employees must regularly engage in conference calls, client meetings and internal discussions.

However, poor audio quality and call drops would be the last thing the company would want for its employees, right? Considering the dependency and business requirements, the company must have the best VoIP calling solutions.

What would to do? Who to call? (No, not the Ghostbusters!)

Just as Rick had a Meeseeks Box that magically created Meeseeks (a tall, powder-blue, humanlike figure) who would work on any task assigned and vanish once it was completed.

Here, you don’t need to call anyone because you can simply have VoIP Monitoring Software - your own Mr. Meeseeks! Monitoring your VoIP calls and ensuring uninterrupted communication will be easier than ever. On top of that, VoIP Monitoring Software doesn’t vanish, unlike the Meeseeks!

If you are wondering how this tool can be your Mr. Meeseeks, we at TechDogs, have the answers to all your questions. Keep scrolling to know everything about VoIP Monitoring Software!
 

What Is VoIP Monitoring Software?

Over the years, VoIP technology has allowed voice communication to be transmitted over the Internet rather than traditional phone lines, offering cost savings and flexibility. However, VoIP technology has its own challenges in call quality and overall network performance.

VoIP Monitoring Software is a tool to monitor and manage Voice over IP (VoIP) communications within a network. It helps organizations and network administrators ensure the reliability, quality and security of their VoIP communications.

VoIP monitoring tools use Service Level Agreements, widely known as SLAs, to measure critical Quality of Service (QoS) parameters of VoIP Services. This provides insights into VoIP network performance by measuring metrics like packet loss, delay jitter, Mean Opinion Score (MOS) and Round-Trip Time (RTT).

Welcome to the club, readers – the club of time travelers! We are going to use Rick’s portal gun and time travel back in history to know how VoIP Monitoring Software came into the picture in the first place.
 

The Brief History Of VoIP Monitoring Software

Just as the adventures of Rick and Morty got more exciting and thrilling through each season, VoIP technologies also became smarter with each iteration. Let’s have a look:
 

• 1995: Introduction To VoIP

  The concept of VoIP was developed in 1995 by the company called VocalTec – the first ever Internet Phone. People started sending voicemails over the internet to the destined phone. However, there were challenges, such as poor sound quality and loss of connection.

• 1998: Computer To Telephonic Communication

  VocalTec introduced commuter-to-telephone and telephone-to-telephone capabilities. However, these facilities turned out redundant as VoIP calls accounted for roughly 1% of voice calls despite being free.

• 2003: Skype & Other Applications

  The year 2003 saw Skype rise to the challenge as it allowed people to make computer voice calls free of charge. Later they introduced landline and cellphone facilities with extra charge. In 2005, they blew up our screens with video calls, changing how people communicated.

• Today

  While Skype became a leader in VoIP calls, many companies started taking advantage of VoIP calling capabilities. Then companies started relying less on communication services such as faxes, phone calls, emails, voicemail, etc. and the demand for VoIP services increased. Thus, companies started monitoring VoIP to offer better-quality calls and conversations.

Now that we know how the requirement of monitoring VoIP emerged, let’s talk about how VoIP Monitoring Software works.

[Wait! We are getting a call. It’s Rick and Morty. They are here and want to send their greetings.]

 

How Does VoIP Monitoring Software Work?

Several factors must be measured while ensuring seamless voice calls over the internet. Let’s talk about them:
 

• Network Performance Monitoring

  Monitoring the real-time activities occurring within the network. By monitoring network latency, jitters and packet loss, the monitoring software ensures efficient network performance.

• Application Performance Monitoring

  Capturing and analyzing data such as server response time, application response time and other application-related data helps identify and troubleshoot the problems with VoIP applications itself.

• Unified Communications Monitoring

  This is where the software becomes comprehensive as it monitors not just VoIP but also manages other communication systems. It collects and analyses data from various resources and offers a comprehensive view of the entire system’s performance.

• Call Quality Monitoring

  Monitoring the quality of individual VoIP calls by measuring the metrics can help resolve many issues with VoIP call quality. Keep a note of them; they are quite important!

  • MOS (Mean Opinion Score): A subjective metric obtained by people’s rating of quality calls.

  • R-Factor: A score between 0 to 100 by measuring factors such as delay, jitter and packet loss.

  • Packet Loss Rate: Percentage of lost packets during transmission.

  • Latency: Delay between when a packet is sent and received.

  • Echo: Person hearing their voice back due to network delays, poor echo cancellation or other factors.

• VoIP Protocol Monitoring

  Capturing and analyzing data such as call signals and media streams helps you identify the potential issues with VoIP protocol. This ensures that the protocol is functioning effectively and efficiently.

With VoIP Monitoring, you can be good. You can be better but you need to know the different techniques to be the best - the different monitoring techniques that help you conduct the best quality VoIP calls. Read on!
 

What Are The Techniques Of VoIP Monitoring Software?

There are various techniques for monitoring VoIP decoding the mysteries of VoIP performances. However, here are the main ones to be aware of:
 

• Active Monitoring

  Simulating VoIP traffic and conducting test calls to evaluate call quality. It helps identify the issues proactively, evaluate performance and troubleshoot.

• Passive Monitoring

  Capturing and analyzing network traffic to obtain VoIP-related data. Instead of conducting test calls, it monitors live VoIP sessions and records packets. Get real-time insights into VoIP performance!

• End-to-end Monitoring

  This practice involves end-to-end monitoring, from analyzing VoIP protocols such as SIP (Session Initiation Protocol) and RTP (Real-time Transport Protocol) to diagnosing media negotiation and codex performance issues.

 
“Sometimes science is more art than science. A lot of people don’t get that.” – Rick.

Similarly, the benefits of VoIP monitoring tools are more of a work of art than science.

 

What Are The Benefits Of VoIP Monitoring Software?

Apart from making seamless voice calls over the internet, the monitoring software offers many benefits, as listed below.
 

• Enhancing Call Quality

  Maintaining superior call quality is essential to maintain a business's reputation and ensure customer satisfaction. It enables businesses to proactively identify and resolve call quality issues before they escalate. No more call drops!

• Maximizing Uptime

  These tools help you swiftly detect and resolve potential causes of system downtime, such as network congestion, equipment failures or bandwidth limitations. This maximizes the overall uptime. No more waiting!

• Boosting Productivity

  Smooth and dependable communication is the lifeblood of efficient business operations. Optimizing VoIP systems ensures seamless and effective employee communication.

• Minimizing Cost

  By employing VoIP monitoring tools, businesses can identify cost-saving opportunities, like optimizing bandwidth usage or promptly replacing faulty equipment, leading to more efficient resource allocation. Money: saved!

• Ensuring Regulatory Compliance

  Industries like healthcare and finance must adhere to stringent communication security and privacy regulations. These tools help businesses meet critical regulatory requirements. No more legal troubles!

Those are the handy features you must know while adopting VoIP Monitoring Software!
Did you know that Rick had various realities and timelines to live his life, which meant he could visit the future of certain dimensions. It may not be possible to know the future for us but we are sure about the future potential of VoIP Monitoring Software!
 

The Future Of VoIP Monitoring Software

While various technologies are coming forward to provide consumers and businesses with rich voice-calling services, some of them are going to make a major impact on VoIP in the future. Here’s an overview of each:
 

• Integration with IoT

  The IoT (Internet of Things) industry is already making big waves in different industries. While IoT's future seems to grow, VoIP services will achieve new capabilities with wearable devices, making our communication hands-free and convenient. 

• AI/ ML

  While Machine Learning (ML) is trying to understand human behavior and Artificial Intelligence (AI) is trying to mimic human reasoning, integrating AI/ ML with VoIP will help the computer understand and respond to humans, changing how automated VoIP interactions work.

• Security

  With ongoing cyber-attacks and data theft threats, VoIP security has become more crucial than ever. Beyond multi-factor authentication and encryption, VoIP industries will soon rely on blockchain technologies to decentralize control over the system.

It seems like we are not just living in a world of different technologies but a web of different technologies, intertwined with each other, making each technology more efficient and profound. What a time to be alive!

Well! It has been a great season so far and we have come to the last episode of this year. It’s time for the finale.

 

The Finale

So, with VoIP Monitoring Software, businesses can confidently embark on their adventurous journeys, just like Rick and Morty used to go on an adventure through the portal gun. A tool that has become not only important for businesses to deal with VoIP problems but also to have quality communication experiences.

VoIP Monitoring Software is your Meeseeks, always ensuring your VoIP calls are uninterrupted. Have you got your Meeseeks Box yet?