Generative AI & Conversational Analytics For Customer Experience

Most businesses today face conflicting demands of both delivering superior customer service and reducing costs. In this context, a deeper and comprehensive insight into the “Voice of Customer” based on 100% of the customer interactions becomes a prerequisite. However, until now getting this deeper insight in a shorter timeframe has proven to be an elusive challenge. This webinar will highlight how a Generative AI-based conversation analytics foundation can provide a deeper understanding of 100% of all calls and conversations within very quick timeframes. The event aims to provide insights into how companies are utilizing these platforms to quickly identify opportunities and deliver ROI in customer service for both customers and agents.