Gains Increase In Operational Efficiencies And Delivers Future-Proofed SDN And Connectivity Services With DX NetOps

Streamlining Multi-Vendor Monitoring for Improved Service Delivery

A large UK telecom company has long relied on Cisco technology for its managed network services. However, as the business evolved, the team recognized the need to support multi-vendor environments while addressing significant monitoring and reporting challenges.

Key Challenges:

• Lack of a unified portal for visibility and reporting across network services
• Multiple siloed monitoring tools, leading to inefficiencies and complexity
• High effort required to generate monthly executive reports

The company faced common multi-vendor pitfalls, including integration issues, time-consuming data correlation, skill gaps, and limited end-to-end visibility.

Objectives:

• Enhance customer experience and service assurance
• Establish multi-vendor monitoring capabilities
• Create a consistent operations portal covering WAN, LAN, core, cloud, and Wi-Fi services
• Implement centralized reporting across multiple vendors

This case highlights how consolidating monitoring and reporting can simplify operations, improve service delivery, and reduce overhead.

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