Hoist Finance

Hoist Finance, specializing in non-performing loan management across Europe, faced productivity challenges at its Polish contact center due to manual dialing processes. Seeking to enhance efficiency and agent satisfaction, they implemented Alvaria Cloud™, a cloud-based contact center solution. This transformation not only automated outbound dialing, significantly boosting agent talk time and productivity but also paved the way for a broader modernization initiative across their European operations. With Alvaria Cloud™, Hoist Finance gained a scalable, user-friendly platform that supports omni-channel communications and workforce optimization, setting the stage for future growth and operational excellence.

Alvaria Cloud™ facilitated a rapid deployment in Poland, surpassing expectations by improving outbound KPIs and increasing promises of payment. The solution's intuitive interface and automated functionalities led to a substantial rise in agent engagement and customer contact rates. Moving forward, Hoist plans to expand Alvaria Cloud™ across additional European sites, underscoring its commitment to efficient, customer-centric operations supported by innovative cloud technology.

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