Using The Data You Already Have in Your Contact Center
Increasing data’s usability by only 10% can lead to an average revenue boost of $2 billion for Fortune 1000 companies.
Yet even with data trends marching forward, there’s lots of talk and little action when it comes to what happens after you harvest powerful data from your contact center.
You know you need it to inform decisions. But you don’t know how to use it.
We’re defining a step-by-step process to lasso in your data and build an actionable data strategy to improve your customer (and agent) experience.
In this guide you’ll learn:
How to analyze metrics in terms of your holistic customer experience
Four steps to build a strategy for data-based decision-making
How Netflix and HubSpot used data to improve service levels
Five KPI categories to watch
How to improve your CX and EX based on data analysis