Cultech Limited relied on their Sage ERP with MS-SQL back end to run their business handling tasks from orders to logistics and everything in between. However, when Rob Fell, IT Manager, joined Cultech, the responsibility of “fixing the buggy system” fell to his domain, he found himself rebooting servers and calling Sage support daily to fix system “hiccups.”
By upgrading the network and ripping-and-replacing their ERP and SQL servers, Rob hoped their ERP issues would go away.
“We were running a very demanding ERP system on legacy servers and network. A hardware refresh was the first step in troubleshooting our issues. As much as we did see some improvement, it did not solve the daily breakdowns associated with our Sage ERP,” said Rob.
“I was on support calls with Sage literally day and night to solve issues that occurred daily. Files would not write properly to the database, and I would have to go through the tedious process of getting all users to log-out of Sage then manually correct the problem – a 25-min exercise. That might not be a big deal every so often, but I found myself doing this 3-4 times a day at times,” said Rob.
Rob discovered Condusiv’s Diskeeper® Server that guarantees to solve Windows performance issues and other problems associated with file fragmentation. After reading customer testimonials on how Diskeeper solved similar problems he was facing, he was eager to give it a try.
Condusiv’s Diskeeper 18 (Diskeeper Server for physical servers and Diskeeper Professional for PCs) is “set and forget” software that runs transparently in the background on Windows servers (and PCs) and automatically offloads I/O traffic from underlying SSD or HDD storage, then streamlines the remaining I/O traffic that remains. All of this is done with near-zero overhead to the CPU.
Rob installed Diskeeper Server and within 24-hours, all the Sage ERP hiccups and crashes disappeared. Read the full story!