Vector Western Distributing Case Study
Customer Service

Vector Western Distributing Case Study


By Vector
  • Vector

Overview

Since May of 2017, Western Distributing has implemented Vector with some 145 drivers, including individuals with older cell phones who struggled in the past with less precise document scanning apps. With 90 percent of all documents now either photographed by drivers on the road or scanned by back-office associates, the company is already saving time and money. The payback will ultimately be even bigger, Western Distributing Information Technology Manager Jeff Stevens predicts, once more drivers start using Vector.

A priority in the Vector rollout with Western Distributing was ease of use for drivers. So far, Stevens said, feedback has been positive. The back office is happy too, he said, since drivers can tag and categorize documents like bills of lading as they photograph them, eliminating the previously-required extra steps of scanning and indexing hard copies. “This looked like the better option,” Stevens said of Vector, compared to other logistics technology tools on the market. “We’ve been pleased with it.”
 

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